I can't activate the copilot

[K1R1EIIIKA]

Hi everyone,

Good afternoon, 3 days ago I signed up for a student subscription, it was approved for me, I was given a github pro and a copilot. Today I see a ban on using a copilot and the error:

"You can't proceed with your payment There appears to be an issue with the billing information. We're looking into it and will send you an update within 48 hours. Thank you for your patience."

How do I get access to the copilot and will it be possible to change the payment information?

[davevad93]

Hi @K1R1EIIIKA ,

You should wait for the update from GitHub as indicated in the error message, if you don't receive anything within 48 hours you should contact support by opening a ticket here, select "I am a verified student having trouble redeeming my Global Campus offers" and explain your issue.

[Haytham2210]

You can't proceed with your payment
There appears to be an issue with the billing information. We're looking into it and will send you an update within 48 hours. Thank you for your patience.