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Merged
merged 5 commits into from
Oct 28, 2025
Merged

feat(docs): add customer_statistics_updated push in Agent API #1598

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993772c
feat(docs): add customer_statistics_updated push in Agent API
wfabjanczuk Oct 20, 2025
ba0c94b
feat(docs): add silo to ticket_created push
wfabjanczuk Oct 20, 2025
8aade4f
fix(rtm-pushes): replace a Customer with the customer
wfabjanczuk Oct 22, 2025
7600fef
fix(rtm-pushes): replace the customer with a customer
wfabjanczuk Oct 22, 2025
d3b04e2
Merge remote-tracking branch 'origin/master' into CDP-604-push-custom…
wfabjanczuk Oct 23, 2025
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1 change: 1 addition & 0 deletions src/pages/messaging/agent-chat-api/changelog/index.mdx
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Expand Up @@ -59,6 +59,7 @@ The developer preview version provides a preview of the upcoming changes to the
- There are new pushes:
- [**ticket_created**](/messaging/agent-chat-api/rtm-pushes/#ticket_created)
- [**ticket_deleted**](/messaging/agent-chat-api/rtm-pushes/#ticket_deleted)
- [**customer_statistics_updated**](/messaging/agent-chat-api/rtm-pushes/#customer_statistics_updated)

### Status

Expand Down
40 changes: 35 additions & 5 deletions src/pages/messaging/agent-chat-api/rtm-pushes/index.mdx
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Expand Up @@ -35,7 +35,7 @@ Here's what you need to know about **pushes**:
| **Events** | [`incoming_event`](#incoming_event) [`event_deleted`](#event_deleted) [`event_updated`](#event_updated) [`incoming_rich_message_postback`](#incoming_rich_message_postback) |
| **Properties** | [`chat_properties_updated`](#chat_properties_updated) [`chat_properties_deleted`](#chat_properties_deleted) [`thread_properties_updated`](#thread_properties_updated) [`thread_properties_deleted`](#thread_properties_deleted) [`event_properties_updated`](#event_properties_updated) [`event_properties_deleted`](#event_properties_deleted) |
| **Thread tags** | [`thread_tagged`](#thread_tagged) [`thread_untagged`](#thread_untagged) |
| **Customers** | [`incoming_customers`](#incoming_customers) [`incoming_customer`](#incoming_customer) [`customer_updated`](#customer_updated) [`customer_page_updated`](#customer_page_updated) [`customer_banned`](#customer_banned) [`customer_transferred`](#customer_transferred) [`customer_left`](#customer_left) [`subscribed_customers_totals_updated`](#subscribed_customers_totals_updated) [`ticket_created`](#ticket_created) [`ticket_deleted`](#ticket_deleted) |
| **Customers** | [`incoming_customers`](#incoming_customers) [`incoming_customer`](#incoming_customer) [`customer_updated`](#customer_updated) [`customer_page_updated`](#customer_page_updated) [`customer_statistics_updated`](#customer_statistics_updated) [`customer_banned`](#customer_banned) [`customer_transferred`](#customer_transferred) [`customer_left`](#customer_left) [`subscribed_customers_totals_updated`](#subscribed_customers_totals_updated) [`ticket_created`](#ticket_created) [`ticket_deleted`](#ticket_deleted) |
| **Status** | [`routing_status_set`](#routing_status_set) [`agent_disconnected`](#agent_disconnected) |
| **Configuration** | [`agent_created`](#agent_created) [`agent_approved`](#agent_approved) [`agent_updated`](#agent_updated) [`agent_suspended`](#agent_suspended) [`agent_unsuspended`](#agent_unsuspended) [`agent_deleted`](#agent_deleted) [`auto_accesses_updated`](#auto_accesses_updated) [`bot_created`](#bot_created) [`bot_updated`](#bot_updated) [`bot_deleted`](#bot_deleted) [`group_created`](#group_created) [`group_updated`](#group_updated) [`group_deleted`](#group_deleted) [`tag_created`](#tag_created) [`tag_deleted`](#tag_deleted) [`tag_updated`](#tag_updated) [`groups_status_updated`](#groups_status_updated) [`license_properties_updated`](#license_properties_updated) [`group_properties_updated`](#group_properties_updated) |
| **Other** | [`events_marked_as_seen`](#events_marked_as_seen) [`incoming_sneak_peek`](#incoming_sneak_peek) [`incoming_thinking_indicator`](#incoming_thinking_indicator) [`incoming_typing_indicator`](#incoming_typing_indicator) [`incoming_multicast`](#incoming_multicast) [`chat_unfollowed`](#chat_unfollowed) [`queue_positions_updated`](#queue_positions_updated) [`customer_unfollowed`](#customer-unfollowed) [`thread_summary_set`](#thread-summary-set) |
Expand Down Expand Up @@ -628,7 +628,7 @@ Informs that customer's data changed. The push payload contains the updated fiel

### `customer_page_updated`

Informs that a Customer moved to another page of the website.
Informs that a customer moved to another page of the website.

<CodeResponse title={'Sample push payload'}>

Expand All @@ -644,9 +644,38 @@ Informs that a Customer moved to another page of the website.

</CodeResponse>

### `customer_statistics_updated`

Informs that the customer's statistics were updated.

<CodeResponse title={'Sample push payload'}>

```json
{
"customer_id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
"statistics": {
"chats_count": 9,
"threads_count": 13,
"visits_count": 14,
"page_views_count": 15,
"greetings_accepted_count": 0,
"greetings_converted_count": 0,
"tickets_count": 6,
"tickets_inbox_count": 6,
"tickets_archive_count": 0,
"tickets_spam_count": 0,
"tickets_trash_count": 0,
"orders_count": 15,
"last_visit_started_at": "2025-10-17T13:37:15Z"
}
}
```

</CodeResponse>

### `customer_banned`

Informs that a Customer was banned for a specified number of days.
Informs that a customer was banned for a specified number of days.

<CodeResponse title={'Sample push payload'}>

Expand Down Expand Up @@ -681,7 +710,7 @@ Informs that a customer is no longer available to the agent.

### `customer_left`

Informs that a Customer left the tracked website.
Informs that a customer left the tracked website.

<CodeResponse title={'Sample push payload'}>

Expand Down Expand Up @@ -719,6 +748,7 @@ Informs that a ticket was created for a tracked customer.
{
"customer_id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
"ticket_id": "0c04cb99-817a-4935-9d62-137c89a74388",
"silo": "inbox",
"created_at": "2019-12-05T07:27:08.820000Z"
}
```
Expand Down Expand Up @@ -1300,7 +1330,7 @@ Informs that one of the chat users (an Agent or a Bot Agent) is currently typing

### `incoming_sneak_peek`

Informs about the message a Customer is currently typing. The push payload contains the sneak peek object.
Informs that a customer is currently typing a message. The push payload contains the sneak peek object.

<CodeResponse title={'Sample push payload'}>

Expand Down
40 changes: 35 additions & 5 deletions src/pages/messaging/agent-chat-api/v3.7/rtm-pushes/index.mdx
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Original file line number Diff line number Diff line change
Expand Up @@ -35,7 +35,7 @@ Here's what you need to know about **pushes**:
| **Events** | [`incoming_event`](#incoming_event) [`event_deleted`](#event_deleted) [`event_updated`](#event_updated) [`incoming_rich_message_postback`](#incoming_rich_message_postback) |
| **Properties** | [`chat_properties_updated`](#chat_properties_updated) [`chat_properties_deleted`](#chat_properties_deleted) [`thread_properties_updated`](#thread_properties_updated) [`thread_properties_deleted`](#thread_properties_deleted) [`event_properties_updated`](#event_properties_updated) [`event_properties_deleted`](#event_properties_deleted) |
| **Thread tags** | [`thread_tagged`](#thread_tagged) [`thread_untagged`](#thread_untagged) |
| **Customers** | [`incoming_customers`](#incoming_customers) [`incoming_customer`](#incoming_customer) [`customer_updated`](#customer_updated) [`customer_page_updated`](#customer_page_updated) [`customer_banned`](#customer_banned) [`customer_transferred`](#customer_transferred) [`customer_left`](#customer_left) [`subscribed_customers_totals_updated`](#subscribed_customers_totals_updated) [`ticket_created`](#ticket_created) [`ticket_deleted`](#ticket_deleted) |
| **Customers** | [`incoming_customers`](#incoming_customers) [`incoming_customer`](#incoming_customer) [`customer_updated`](#customer_updated) [`customer_page_updated`](#customer_page_updated) [`customer_statistics_updated`](#customer_statistics_updated) [`customer_banned`](#customer_banned) [`customer_transferred`](#customer_transferred) [`customer_left`](#customer_left) [`subscribed_customers_totals_updated`](#subscribed_customers_totals_updated) [`ticket_created`](#ticket_created) [`ticket_deleted`](#ticket_deleted) |
| **Status** | [`routing_status_set`](#routing_status_set) [`agent_disconnected`](#agent_disconnected) |
| **Configuration** | [`agent_created`](#agent_created) [`agent_approved`](#agent_approved) [`agent_updated`](#agent_updated) [`agent_suspended`](#agent_suspended) [`agent_unsuspended`](#agent_unsuspended) [`agent_deleted`](#agent_deleted) [`auto_accesses_updated`](#auto_accesses_updated) [`bot_created`](#bot_created) [`bot_updated`](#bot_updated) [`bot_deleted`](#bot_deleted) [`canned_response_created`](#canned_response_created) [`canned_response_updated`](#canned_response_updated) [`canned_response_deleted`](#canned_response_deleted) [`group_created`](#group_created) [`group_updated`](#group_updated) [`group_deleted`](#group_deleted) [`tag_created`](#tag_created) [`tag_deleted`](#tag_deleted) [`tag_updated`](#tag_updated) [`groups_status_updated`](#groups_status_updated) [`license_properties_updated`](#license_properties_updated) [`group_properties_updated`](#group_properties_updated) |
| **Other** | [`events_marked_as_seen`](#events_marked_as_seen) [`incoming_sneak_peek`](#incoming_sneak_peek) [`incoming_thinking_indicator`](#incoming_thinking_indicator) [`incoming_typing_indicator`](#incoming_typing_indicator) [`incoming_multicast`](#incoming_multicast) [`chat_unfollowed`](#chat_unfollowed) [`queue_positions_updated`](#queue_positions_updated) [`customer_unfollowed`](#customer-unfollowed) [`thread_summary_set`](#thread-summary-set) |
Expand Down Expand Up @@ -628,7 +628,7 @@ Informs that customer's data changed. The push payload contains the updated fiel

### `customer_page_updated`

Informs that a Customer moved to another page of the website.
Informs that a customer moved to another page of the website.

<CodeResponse title={'Sample push payload'}>

Expand All @@ -644,9 +644,38 @@ Informs that a Customer moved to another page of the website.

</CodeResponse>

### `customer_statistics_updated`

Informs that the customer's statistics were updated.

<CodeResponse title={'Sample push payload'}>

```json
{
"customer_id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
"statistics": {
"chats_count": 9,
"threads_count": 13,
"visits_count": 14,
"page_views_count": 15,
"greetings_accepted_count": 0,
"greetings_converted_count": 0,
"tickets_count": 6,
"tickets_inbox_count": 6,
"tickets_archive_count": 0,
"tickets_spam_count": 0,
"tickets_trash_count": 0,
"orders_count": 15,
"last_visit_started_at": "2025-10-17T13:37:15Z"
}
}
```

</CodeResponse>

### `customer_banned`

Informs that a Customer was banned for a specified number of days.
Informs that a customer was banned for a specified number of days.

<CodeResponse title={'Sample push payload'}>

Expand Down Expand Up @@ -681,7 +710,7 @@ Informs that a customer is no longer available to the agent.

### `customer_left`

Informs that a Customer left the tracked website.
Informs that a customer left the tracked website.

<CodeResponse title={'Sample push payload'}>

Expand Down Expand Up @@ -719,6 +748,7 @@ Informs that a ticket was created for a tracked customer.
{
"customer_id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
"ticket_id": "0c04cb99-817a-4935-9d62-137c89a74388",
"silo": "inbox",
"created_at": "2019-12-05T07:27:08.820000Z"
}
```
Expand Down Expand Up @@ -1352,7 +1382,7 @@ Informs that one of the chat users (an Agent or a Bot Agent) is currently typing

### `incoming_sneak_peek`

Informs about the message a Customer is currently typing. The push payload contains the sneak peek object.
Informs that a customer is currently typing a message. The push payload contains the sneak peek object.

<CodeResponse title={'Sample push payload'}>

Expand Down