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Detailed bug reports

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Arne Claus edited this page Jul 15, 2014 · 2 revisions

Detailed bug reports

Some errors require more information than just a description about what happend.
In this case I’m always glad about some extra data.

Script information

The steps below work for Google Chrome, but Safari dev tools or Firefox/Firebug can be used, too (slightly different steps though).

  • In Chrome, open the dev tools (menu → tools → developer tools, or ctrl+shift+i (win) / cmd+alt+i (mac))

  • Switch to "Network", click on the funnel icon and on "XHR" (XML Http Requests)

  • Open the raidplaner, login, reproduce the problem

  • Check for an entry called "messagehub.php" choose the last entry in the list with that name

  • From "headers" I need the content of "Form data"

  • From "response" I need a copy of everything included (select all, copy, paste)

  • If any javascript errors are reported ("Console" → "Errors") I need a copy/screenshot of those, too.

Tools
XHR
Response

If you have access to the php.ini on your server it would be great to enable all errors before doing this:

  • error_reporting = E_ALL

  • display_errors = On

  • html_errors = Off

Note that these settings should be reverted to their original values once you’re done.

Detailed php information

Sometimes an error needs more information about your php installation.
The easiest way to do this is by attaching a "phpinfo dump" to the bug report.
To create this you need to do the following:

  • Create a file called "phpinfo.php" (or something else as long as its ending with ".php")

  • The file should contain the following line: <?php phpinfo(); ?>

  • Upload the file and call http://<your server here>/phpinfo.php

The page displayed should show detailed information about your php installation.
Save this page as HTML or PDF and attach it to your bug report.

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