My GitHub Student Pack Application Keeps Getting Rejected Despite Valid Documents

[daghlar]

Hello GitHub Education Team and Community,

I’m writing to seek assistance regarding my application for the GitHub Student Developer Pack. My application has been rejected multiple times, despite submitting valid and clear academic documents.

Here’s what I have provided:

• An official student ID with my full legal name and the full name of my university.
• A document that includes the current academic year/date.
• The school name is fully visible in text (not just the logo).
• I also included an English translation next to the original, since the document is not in English.
• My GitHub profile and billing name match exactly with the name on the document.

I double-checked everything, and I’m confident that the information satisfies all the requirements mentioned in the application guidelines. However, it seems like the automatic verification process keeps rejecting it.

Can someone from the GitHub Education team manually review my application or let me know how to proceed further? I would really appreciate any help from the community or moderators.

Thanks in advance for your time and support!

Best regards,
@daghlar

[rishilahoti]

I think there may be some issue with translation since you mentioned it, but here are a few things that can lead to it.

1. Document Format or Clarity

• If the uploaded document is blurry, scanned poorly, or cropped in a way that cuts off-key information (name, school name, dates), the automated system may reject it.
• Ensure all parts of the document — including your name, school name, and the date — are clearly visible in one frame without annotations or redactions.

2. Mismatch in Information

• Double-check that your GitHub username, billing name, and document name exactly match — including middle names, order, or abbreviations. Even small mismatches can cause issues.

3. Date Issues

• The document must clearly show that you're currently enrolled — not just accepted or previously enrolled. Sometimes documents without an explicit date from the current academic term get rejected.

4. Translation Format

• If you added an English translation, make sure it's formatted professionally — preferably side-by-side or with a header indicating it’s a translated version. Handwritten or informal translations might not be accepted.

5. File Type or Upload Errors

• Try uploading the document in a standard format like PDF or JPG, and ensure the file isn't too large or corrupted.

---

What You Can Do:

• If you’re confident everything meets the requirements, I recommend contacting GitHub Education directly through their support page: https://support.github.com/contact/education.
• In your message, politely request manual review and include your GitHub username, a brief explanation, and attach the documentation again.
• If possible, ask your institution to issue a fresh document in English or with clear date markers.

[davevad93]

Hi @daghlar,

You have to fill in your billing information and your GitHub profile with your translated full name exactly as it appears on your academic transcript. The automated system is unable to correctly read languages that don't use the Latin alphabet.

For further reference, take a look at this discussion, as this user solved it by doing this: #164969

Remember to log out and log back into GitHub before reapplying.

[daghlar]

Thank you @rishilahoti and @davevad93 for your feedback.

I’ve carefully reviewed all the mentioned requirements and I’m confident that my submission meets all of them:

• My full legal name and the full name of my university are clearly visible in the document.
• The document includes a current date showing I’m actively enrolled.
• Since the document is not in English, I provided a translated version alongside the original.
• I updated my GitHub profile and billing name to exactly match the document (no middle name or formatting differences).
• The document is clear, readable, and all necessary information appears in a single frame.

Despite this, my application continues to be automatically rejected. I understand that GitHub no longer offers individual manual reviews, but I would really appreciate it if a moderator or someone from the GitHub Education team could escalate this for an exception. I’m unable to proceed even though all requirements appear to be met.

Please let me know if there’s anything else I can do to resolve this.

Thanks again for your time and support.

[daghlar]

Hello GitHub Education team and moderators,

I’m reaching out regarding my GitHub Student Developer Pack application, which has been automatically rejected multiple times despite meeting all the requirements.

I have attached clear, official documents from my university (Istanbul Nişantaşı University), both in Turkish and in English. Here’s what they include:

• My full name and surname (matching my GitHub profile exactly)
• The full name of the university
• Proof of active enrollment and current registration status
• My faculty (Engineering and Architecture) and department (Computer Engineering)
• The current academic year and semester (2024-2025 / Summer)
• My date of registration (August 2023)
• Official signature and stamp from the Student Affairs Office
• Both original and translated versions

Additionally:

• My GitHub profile name and billing information match exactly with the documents.
• The document is fully readable and captured in a single frame.
• No PDF uploads were used – only a clear image of the original document and student card.

Could someone please review this manually or advise me on what might be missing? From what I can tell, every listed requirement has been fulfilled.

Thank you in advance for your time and support.