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[2025-07-28] Incident Thread #167892
Replies: 11 comments
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Same issue here — our migration is also stuck. Looking forward to updates. Thanks! |
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UpdateWe have identified the issue and we're working to mitigate. |
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UpdateWe are still working to mitigate the issue. |
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UpdateWe continue to work to mitigate this issue. |
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UpdateWe're continuing to work to mitigate this issue, customers will continue to see stalled migrations in the meantime. |
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UpdateThe team is continuing its work to mitigate this incident. |
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UpdateWe have deployed mitigations and are working to verify. |
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UpdateThis incident is resolved, we will follow up with a detailed root cause analysis as soon as possible. As part of mitigation, some existing IP ranges were replaced. Migrations with customer owned storage that have IP allow lists enabled will require adding new IP ranges to your IP allow lists to prevent migrations from failing.
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Incident ResolvedThis incident has been resolved. |
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Thanks for the update and resolution. We’ll make sure to update our IP allow lists accordingly...... |
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Incident SummaryBetween approximately 21:41 UTC July 28th and 03:15 UTC July 29th, GitHub Enterprise Importer (GEI) operated in a degraded state where migrations could not be processed. Our investigation found that a component of the GEI infrastructure had been improperly taken out of service and could not be restored to its previous configuration. As a result, customers will need to add our new IP range to the following IP allow lists, if enabled:
The new GEI IP ranges for inclusion in applicable IP allow lists are:
The following IP ranges are no longer used by GEI and can be removed from all applicable IP allow lists:
Users who have run migrations using GitHub Enterprise Importer in the past 90 days will receive email alerts about this change. |
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❗ An incident has been declared:
GitHub Enterprise Importer migrations are stalled
Subscribe to this Discussion for updates on this incident. Please upvote or emoji react instead of commenting +1 on the Discussion to avoid overwhelming the thread. Any account guidance specific to this incident will be shared in thread and on the Incident Status Page.
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