Educational Benefits Application Not Submitting

[nouroweiss]

Hi everyone,

I submitted an application for the educational benefits, but got denied almost immediately. I followed the steps in the email such as completing billing information, using two-factor authentication, completing my user profile with my full name, and clearing my cookies. Now, after logging out and logging back in and attempting to resubmit the application by attaching a file of an unofficial transcript, it won't let me submit. It just shows a little error triangle. I have used a different browser as well but it doesn't work.

[davevad93]

Hi @nouroweiss,

I recommend you submit the application using another device, such as a smartphone or another PC, it usually solves this problem.

If you can try directly with a phone, this user solved it by doing that.: #162877

[nouroweiss]

I was able to submit but now it told me it couldn't read the unofficial transcript from the picture I took on my phone. The document has all necessary information on it so I'm unsure how to proceed.

[davevad93]

Hey @nouroweiss, that's because the photo quality isn't good enough for the automated system to recognize what's written on it.

Make sure the image is clear and easy to read; if it looks blurry, please take a new photo. 👈

I recommend taking a clear photo during daylight hours, so avoid taking it at night with artificial lighting, as this could cause the photo to look blurry.

[Keys02]

I run into the same problem when applying. I suggest using your student ID card instead of your transcript and updating your profile name to match the one on your student ID card.

[Shubham-cyber-prog]

Same issue here . I' am applying from my Smartphone . Please make sure your student ID photo is clear, all detail are readable. and the full card is visible .use good lighting and no blur . Still facing submission error even after all this.

[Shubham-cyber-prog]

You can check your error and solve

[Shubham-cyber-prog]

Your Student id card (front side )

[Keys02]

It will still work

[Ali1raz]

Yes, Same problem happened to me too. Use your student id card, it's official. Capture it in clear light, it should not be blurry. I ran into that issue too. Hope that helps.