diff --git a/src/pages/messaging/agent-chat-api/changelog/index.mdx b/src/pages/messaging/agent-chat-api/changelog/index.mdx
index 459b3b660..587bd4ed6 100644
--- a/src/pages/messaging/agent-chat-api/changelog/index.mdx
+++ b/src/pages/messaging/agent-chat-api/changelog/index.mdx
@@ -59,6 +59,7 @@ The developer preview version provides a preview of the upcoming changes to the
- There are new pushes:
- [**ticket_created**](/messaging/agent-chat-api/rtm-pushes/#ticket_created)
- [**ticket_deleted**](/messaging/agent-chat-api/rtm-pushes/#ticket_deleted)
+ - [**customer_statistics_updated**](/messaging/agent-chat-api/rtm-pushes/#customer_statistics_updated)
### Status
diff --git a/src/pages/messaging/agent-chat-api/rtm-pushes/index.mdx b/src/pages/messaging/agent-chat-api/rtm-pushes/index.mdx
index 42e0c3371..f8d6463a3 100644
--- a/src/pages/messaging/agent-chat-api/rtm-pushes/index.mdx
+++ b/src/pages/messaging/agent-chat-api/rtm-pushes/index.mdx
@@ -35,7 +35,7 @@ Here's what you need to know about **pushes**:
| **Events** | [`incoming_event`](#incoming_event) [`event_deleted`](#event_deleted) [`event_updated`](#event_updated) [`incoming_rich_message_postback`](#incoming_rich_message_postback) |
| **Properties** | [`chat_properties_updated`](#chat_properties_updated) [`chat_properties_deleted`](#chat_properties_deleted) [`thread_properties_updated`](#thread_properties_updated) [`thread_properties_deleted`](#thread_properties_deleted) [`event_properties_updated`](#event_properties_updated) [`event_properties_deleted`](#event_properties_deleted) |
| **Thread tags** | [`thread_tagged`](#thread_tagged) [`thread_untagged`](#thread_untagged) |
-| **Customers** | [`incoming_customers`](#incoming_customers) [`incoming_customer`](#incoming_customer) [`customer_updated`](#customer_updated) [`customer_page_updated`](#customer_page_updated) [`customer_banned`](#customer_banned) [`customer_transferred`](#customer_transferred) [`customer_left`](#customer_left) [`subscribed_customers_totals_updated`](#subscribed_customers_totals_updated) [`ticket_created`](#ticket_created) [`ticket_deleted`](#ticket_deleted) |
+| **Customers** | [`incoming_customers`](#incoming_customers) [`incoming_customer`](#incoming_customer) [`customer_updated`](#customer_updated) [`customer_page_updated`](#customer_page_updated) [`customer_statistics_updated`](#customer_statistics_updated) [`customer_banned`](#customer_banned) [`customer_transferred`](#customer_transferred) [`customer_left`](#customer_left) [`subscribed_customers_totals_updated`](#subscribed_customers_totals_updated) [`ticket_created`](#ticket_created) [`ticket_deleted`](#ticket_deleted) |
| **Status** | [`routing_status_set`](#routing_status_set) [`agent_disconnected`](#agent_disconnected) |
| **Configuration** | [`agent_created`](#agent_created) [`agent_approved`](#agent_approved) [`agent_updated`](#agent_updated) [`agent_suspended`](#agent_suspended) [`agent_unsuspended`](#agent_unsuspended) [`agent_deleted`](#agent_deleted) [`auto_accesses_updated`](#auto_accesses_updated) [`bot_created`](#bot_created) [`bot_updated`](#bot_updated) [`bot_deleted`](#bot_deleted) [`group_created`](#group_created) [`group_updated`](#group_updated) [`group_deleted`](#group_deleted) [`tag_created`](#tag_created) [`tag_deleted`](#tag_deleted) [`tag_updated`](#tag_updated) [`groups_status_updated`](#groups_status_updated) [`license_properties_updated`](#license_properties_updated) [`group_properties_updated`](#group_properties_updated) |
| **Other** | [`events_marked_as_seen`](#events_marked_as_seen) [`incoming_sneak_peek`](#incoming_sneak_peek) [`incoming_thinking_indicator`](#incoming_thinking_indicator) [`incoming_typing_indicator`](#incoming_typing_indicator) [`incoming_multicast`](#incoming_multicast) [`chat_unfollowed`](#chat_unfollowed) [`queue_positions_updated`](#queue_positions_updated) [`customer_unfollowed`](#customer-unfollowed) [`thread_summary_set`](#thread-summary-set) |
@@ -628,7 +628,7 @@ Informs that customer's data changed. The push payload contains the updated fiel
### `customer_page_updated`
-Informs that a Customer moved to another page of the website.
+Informs that a customer moved to another page of the website.
@@ -644,9 +644,38 @@ Informs that a Customer moved to another page of the website.
+### `customer_statistics_updated`
+
+Informs that the customer's statistics were updated.
+
+
+
+```json
+{
+ "customer_id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
+ "statistics": {
+ "chats_count": 9,
+ "threads_count": 13,
+ "visits_count": 14,
+ "page_views_count": 15,
+ "greetings_accepted_count": 0,
+ "greetings_converted_count": 0,
+ "tickets_count": 6,
+ "tickets_inbox_count": 6,
+ "tickets_archive_count": 0,
+ "tickets_spam_count": 0,
+ "tickets_trash_count": 0,
+ "orders_count": 15,
+ "last_visit_started_at": "2025-10-17T13:37:15Z"
+ }
+}
+```
+
+
+
### `customer_banned`
-Informs that a Customer was banned for a specified number of days.
+Informs that a customer was banned for a specified number of days.
@@ -681,7 +710,7 @@ Informs that a customer is no longer available to the agent.
### `customer_left`
-Informs that a Customer left the tracked website.
+Informs that a customer left the tracked website.
@@ -719,6 +748,7 @@ Informs that a ticket was created for a tracked customer.
{
"customer_id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
"ticket_id": "0c04cb99-817a-4935-9d62-137c89a74388",
+ "silo": "inbox",
"created_at": "2019-12-05T07:27:08.820000Z"
}
```
@@ -1300,7 +1330,7 @@ Informs that one of the chat users (an Agent or a Bot Agent) is currently typing
### `incoming_sneak_peek`
-Informs about the message a Customer is currently typing. The push payload contains the sneak peek object.
+Informs that a customer is currently typing a message. The push payload contains the sneak peek object.
diff --git a/src/pages/messaging/agent-chat-api/v3.7/rtm-pushes/index.mdx b/src/pages/messaging/agent-chat-api/v3.7/rtm-pushes/index.mdx
index 99a01b7e5..a53f54572 100644
--- a/src/pages/messaging/agent-chat-api/v3.7/rtm-pushes/index.mdx
+++ b/src/pages/messaging/agent-chat-api/v3.7/rtm-pushes/index.mdx
@@ -35,7 +35,7 @@ Here's what you need to know about **pushes**:
| **Events** | [`incoming_event`](#incoming_event) [`event_deleted`](#event_deleted) [`event_updated`](#event_updated) [`incoming_rich_message_postback`](#incoming_rich_message_postback) |
| **Properties** | [`chat_properties_updated`](#chat_properties_updated) [`chat_properties_deleted`](#chat_properties_deleted) [`thread_properties_updated`](#thread_properties_updated) [`thread_properties_deleted`](#thread_properties_deleted) [`event_properties_updated`](#event_properties_updated) [`event_properties_deleted`](#event_properties_deleted) |
| **Thread tags** | [`thread_tagged`](#thread_tagged) [`thread_untagged`](#thread_untagged) |
-| **Customers** | [`incoming_customers`](#incoming_customers) [`incoming_customer`](#incoming_customer) [`customer_updated`](#customer_updated) [`customer_page_updated`](#customer_page_updated) [`customer_banned`](#customer_banned) [`customer_transferred`](#customer_transferred) [`customer_left`](#customer_left) [`subscribed_customers_totals_updated`](#subscribed_customers_totals_updated) [`ticket_created`](#ticket_created) [`ticket_deleted`](#ticket_deleted) |
+| **Customers** | [`incoming_customers`](#incoming_customers) [`incoming_customer`](#incoming_customer) [`customer_updated`](#customer_updated) [`customer_page_updated`](#customer_page_updated) [`customer_statistics_updated`](#customer_statistics_updated) [`customer_banned`](#customer_banned) [`customer_transferred`](#customer_transferred) [`customer_left`](#customer_left) [`subscribed_customers_totals_updated`](#subscribed_customers_totals_updated) [`ticket_created`](#ticket_created) [`ticket_deleted`](#ticket_deleted) |
| **Status** | [`routing_status_set`](#routing_status_set) [`agent_disconnected`](#agent_disconnected) |
| **Configuration** | [`agent_created`](#agent_created) [`agent_approved`](#agent_approved) [`agent_updated`](#agent_updated) [`agent_suspended`](#agent_suspended) [`agent_unsuspended`](#agent_unsuspended) [`agent_deleted`](#agent_deleted) [`auto_accesses_updated`](#auto_accesses_updated) [`bot_created`](#bot_created) [`bot_updated`](#bot_updated) [`bot_deleted`](#bot_deleted) [`canned_response_created`](#canned_response_created) [`canned_response_updated`](#canned_response_updated) [`canned_response_deleted`](#canned_response_deleted) [`group_created`](#group_created) [`group_updated`](#group_updated) [`group_deleted`](#group_deleted) [`tag_created`](#tag_created) [`tag_deleted`](#tag_deleted) [`tag_updated`](#tag_updated) [`groups_status_updated`](#groups_status_updated) [`license_properties_updated`](#license_properties_updated) [`group_properties_updated`](#group_properties_updated) |
| **Other** | [`events_marked_as_seen`](#events_marked_as_seen) [`incoming_sneak_peek`](#incoming_sneak_peek) [`incoming_thinking_indicator`](#incoming_thinking_indicator) [`incoming_typing_indicator`](#incoming_typing_indicator) [`incoming_multicast`](#incoming_multicast) [`chat_unfollowed`](#chat_unfollowed) [`queue_positions_updated`](#queue_positions_updated) [`customer_unfollowed`](#customer-unfollowed) [`thread_summary_set`](#thread-summary-set) |
@@ -628,7 +628,7 @@ Informs that customer's data changed. The push payload contains the updated fiel
### `customer_page_updated`
-Informs that a Customer moved to another page of the website.
+Informs that a customer moved to another page of the website.
@@ -644,9 +644,38 @@ Informs that a Customer moved to another page of the website.
+### `customer_statistics_updated`
+
+Informs that the customer's statistics were updated.
+
+
+
+```json
+{
+ "customer_id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
+ "statistics": {
+ "chats_count": 9,
+ "threads_count": 13,
+ "visits_count": 14,
+ "page_views_count": 15,
+ "greetings_accepted_count": 0,
+ "greetings_converted_count": 0,
+ "tickets_count": 6,
+ "tickets_inbox_count": 6,
+ "tickets_archive_count": 0,
+ "tickets_spam_count": 0,
+ "tickets_trash_count": 0,
+ "orders_count": 15,
+ "last_visit_started_at": "2025-10-17T13:37:15Z"
+ }
+}
+```
+
+
+
### `customer_banned`
-Informs that a Customer was banned for a specified number of days.
+Informs that a customer was banned for a specified number of days.
@@ -681,7 +710,7 @@ Informs that a customer is no longer available to the agent.
### `customer_left`
-Informs that a Customer left the tracked website.
+Informs that a customer left the tracked website.
@@ -719,6 +748,7 @@ Informs that a ticket was created for a tracked customer.
{
"customer_id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
"ticket_id": "0c04cb99-817a-4935-9d62-137c89a74388",
+ "silo": "inbox",
"created_at": "2019-12-05T07:27:08.820000Z"
}
```
@@ -1352,7 +1382,7 @@ Informs that one of the chat users (an Agent or a Bot Agent) is currently typing
### `incoming_sneak_peek`
-Informs about the message a Customer is currently typing. The push payload contains the sneak peek object.
+Informs that a customer is currently typing a message. The push payload contains the sneak peek object.