feat(docs): document greetings methods

Author: mdojwa

payloads/management/v3.6/configuration-api/index.js

@@ -34,3 +34,7 @@ export { default as getProductSource } from "./responses/other/getProductSource.
 
 export { default as listCustomerBans } from "./responses/bans/listCustomerBans.json"
 export { default as unbanCustomer } from "./responses/bans/unbanCustomer.json"
+
+export { default as listGreetings } from "./responses/greetings/listGreetings.json"
+export { default as getGreeting } from "./responses/greetings/getGreeting.json"
+export { default as createGreeting } from "./responses/greetings/createGreeting.json"

payloads/management/v3.6/configuration-api/responses/greetings/createGreeting.json

@@ -0,0 +1,3 @@
+{
+    "id": 123
+}

payloads/management/v3.6/configuration-api/responses/greetings/getGreeting.json

@@ -0,0 +1,34 @@
+{
+  "id": 123,
+  "type": "normal",
+  "active": true,
+  "name": "Welcome greeting",
+  "group": 0,
+  "rules": [
+    {
+      "condition": "and",
+      "type": "visit_time_site",
+      "operator": "greater_than",
+      "value": "10"
+    }
+  ],
+  "properties": {
+    "text": "Hello! How can I help you today?"
+  },
+  "rich_message": {
+    "elements": [
+      {
+        "title": "Welcome!",
+        "subtitle": "How can we help you today?",
+        "buttons": [
+          {
+            "text": "Get Support",
+            "type": "message",
+            "value": "I need support",
+            "postback_id": "support_request"
+          }
+        ]
+      }
+    ]
+  }
+}

payloads/management/v3.6/configuration-api/responses/greetings/listGreetings.json

@@ -0,0 +1,39 @@
+{
+  "greetings": [
+    {
+      "id": 123,
+      "type": "normal",
+      "active": true,
+      "name": "Welcome greeting",
+      "group": 0,
+      "rules": [
+        {
+          "condition": "and",
+          "type": "visit_time_site",
+          "operator": "greater_than",
+          "value": "10"
+        }
+      ],
+      "properties": {
+        "text": "Hello! How can I help you today?"
+      },
+      "rich_message": {
+        "elements": [
+          {
+            "title": "Welcome!",
+            "subtitle": "How can we help you today?",
+            "buttons": [
+              {
+                "text": "Get Support",
+                "type": "message",
+                "value": "I need support",
+                "postback_id": "support_request"
+              }
+            ]
+          }
+        ]
+      }
+    }
+  ],
+  "found_greetings": 1
+}

payloads/management/v3.7/configuration-api/index.js

@@ -34,3 +34,7 @@ export { default as getProductSource } from "./responses/other/getProductSource.
 
 export { default as listCustomerBans } from "./responses/bans/listCustomerBans.json"
 export { default as unbanCustomer } from "./responses/bans/unbanCustomer.json"
+
+export { default as listGreetings } from "./responses/greetings/listGreetings.json"
+export { default as getGreeting } from "./responses/greetings/getGreeting.json"
+export { default as createGreeting } from "./responses/greetings/createGreeting.json"

payloads/management/v3.7/configuration-api/responses/greetings/createGreeting.json

@@ -0,0 +1,3 @@
+{
+    "id": 123
+}

payloads/management/v3.7/configuration-api/responses/greetings/getGreeting.json

@@ -0,0 +1,34 @@
+{
+  "id": 123,
+  "type": "normal",
+  "active": true,
+  "name": "Welcome greeting",
+  "group": 0,
+  "rules": [
+    {
+      "condition": "and",
+      "type": "visit_time_site",
+      "operator": "greater_than",
+      "value": "10"
+    }
+  ],
+  "properties": {
+    "text": "Hello! How can I help you today?"
+  },
+  "rich_message": {
+    "elements": [
+      {
+        "title": "Welcome!",
+        "subtitle": "How can we help you today?",
+        "buttons": [
+          {
+            "text": "Get Support",
+            "type": "message",
+            "value": "I need support",
+            "postback_id": "support_request"
+          }
+        ]
+      }
+    ]
+  }
+}

payloads/management/v3.7/configuration-api/responses/greetings/listGreetings.json

@@ -0,0 +1,39 @@
+{
+  "greetings": [
+    {
+      "id": 123,
+      "type": "normal",
+      "active": true,
+      "name": "Welcome greeting",
+      "group": 0,
+      "rules": [
+        {
+          "condition": "and",
+          "type": "visit_time_site",
+          "operator": "greater_than",
+          "value": "10"
+        }
+      ],
+      "properties": {
+        "text": "Hello! How can I help you today?"
+      },
+      "rich_message": {
+        "elements": [
+          {
+            "title": "Welcome!",
+            "subtitle": "How can we help you today?",
+            "buttons": [
+              {
+                "text": "Get Support",
+                "type": "message",
+                "value": "I need support",
+                "postback_id": "support_request"
+              }
+            ]
+          }
+        ]
+      }
+    }
+  ],
+  "found_greetings": 1
+}

src/pages/management/changelog/index.mdx

@@ -24,7 +24,7 @@ The developer preview version provides a preview of the upcoming changes to the
 
 ### Canned responses
 
-- Added canned response management methods: 
+- Added canned response management methods:
   - [**Create Canned Response**](/management/configuration-api/v3.7#create-canned-response)
   - [**Update Canned Response**](/management/configuration-api/v3.7#update-canned-response)
   - [**List Canned Responses**](/management/configuration-api/v3.7#list-canned-responses)
@@ -48,6 +48,15 @@ Use [**Update an account**](/authorization/global-accounts-api#tag/Accounts/path
   - [**List Customer Bans**](/management/configuration-api/#list-customer-bans)
   - [**Unban Customer**](/management/configuration-api/#unban-customer)
 
+### Greetings
+
+- There are new methods:
+  - [**Create Greeting**](/management/configuration-api/#create-greeting)
+  - [**Update Greeting**](/management/configuration-api/#update-greeting)
+  - [**Delete Greeting**](/management/configuration-api/#delete-greeting)
+  - [**List Greeting**](/management/configuration-api/#list-greeting)
+  - [**List Greeting**](/management/configuration-api/#get-greeting)
+
 ### Groups
 
 - The "At least one Agent must have the `normal` priority" requirement was removed from the [**Create Group**](/management/configuration-api/#create-group) method's  `agent_priorities` parameter.