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<td style={{ paddingLeft: '40px' }}><b>Last Updated: October 2025</b></td>
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</h3>
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<h1>Video Tutorial</h1>
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<h4>Note- We recorded this video somedays back while working with an org. We will re-record a better one in future</h4>
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For a GupShup account, you will also need
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### Introduction
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1. [Facebook verification process for WA business API](https://glific.github.io/docs/docs/Onboarding/Facebook%20verification%20process%20for%20WA%20business%20API/)
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Gupshup is the official WhatsApp Business API provider (BSP) used by Glific. All WhatsApp communication for your chatbot flows through Gupshup’s platform.
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Gupshup setup is required for the below resons:
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- Meta (Facebook) mandates that businesses connect through a verified BSP.
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- Gupshup provides the interface for creating a WhatsApp Business Account (WABA), managing templates, and ensuring compliance.
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- Without completing the Gupshup setup, your chatbot cannot go live on WhatsApp.
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1. A new phone number or an phone number that hasn’t been used with WhatsApp(\*\*). The sim card should be activated with a minimal plan so as to receive sms verification code/call from Gupshup
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2. To dis-associate your phone number from WhatsApp you need to open WhatsApp on your phone. Go to Settings → Account → Delete my account. Note - simply uninstalling the app **does not\*\* remove the association between the phone number and WhatsApp.
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### Prerequisites
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## Create your GupShup Account
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Before you begin, make sure you have:
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-[Facebook verification process for WA business API](https://glific.github.io/docs/docs/Pre%20Onboarding/Facebook%20Verification%20Process%20for%20WhatsApp%20Business%20API)
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- A new phone number or a phone number that hasn’t been used with WhatsApp. The sim card should be activated with a minimal plan so as to receive sms verification code/call from Gupshup
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- To dis-associate your phone number from WhatsApp you need to open WhatsApp on your phone.
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Go to Settings → Account → Delete my account.
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Note - simply uninstalling the app **does not** remove the association between the phone number and WhatsApp.
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### Process Overview
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> **Note :-**_This is a Self-Service step. No need to contact to Gupshup for this. Gupshup may take the route of enterprise Gupshup setup, which is not useful and not required for Glific SAAS service._
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Here’s a quick look at the steps you will complete:
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1. Next, go to [Gupshup.io](https://www.gupshup.io/) and click on sign up
2. Then create your account using Google(preferred) and **using a common email id** like `[email protected]` or `[email protected]` instead of a personal email id so that it can be accessed by different team members when something fails to work.
4. A verification mail will be sent on the updated email address. Please verify the link by logging into your email account.
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28. Then go to the Security Centre page on `Facebook business manager`. You should find the `start verification` button activated. In case it doesn't get activated instantly, you may give it some time. If it's taking longer than a few hours, contact us.
29. If you still don't see or get access to `start verification`, go to News Pages in your business manager, add your page and then click on verify your business.
30. The process is straightforward after that. You will be required to verify your business by uploading some documents. Please refer to this document for verification guidance: [https://drive.google.com/file/d/1HhcirTBjhiYdXcOUFg04uJG4yxL8vpq-/view?usp=sharing/](https://drive.google.com/file/d/1HhcirTBjhiYdXcOUFg04uJG4yxL8vpq-/view?usp=sharing/)
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30. The process is straightforward after that. You will be required to verify your business by uploading some documents.
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31. As the doc will mention, using `Certificate of registration` is highly recommended to not get the approval process rejected. _Please make sure your provided business details exactly match with the detail in the document._
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32. Once done, Facebook will take 3-4 working days to review and you will receive an email once this is done. The button in the Security Centre will also have changed. Please reach out to us in case it's taking more than a week. We'll reach out to FB to expedite the process.
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33. Please make sure your option to send template messages is enabled (see below*).*
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### Configure Read Receipts in the Gupshup Account
Please refer to [Configure read receipts in Gupshup account](https://docs.gupshup.io/docs/webhooks-2) for detailed steps.
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34 . Turn off the **automated opt-in message** option (refer to the image below ), so that users will not get optin message when they send the message for the first time. Glific provides an easier way to get optin preferences from a flow. Refer [Configure Optin & Optout preferences in Glific](https://glific.github.io/docs/docs/Product%20Features/Flows/Others/Configure%20Optin%20&%20Optout%20preferences%20in%20Glific/) for more details.
3. How will my display name appear to end users? Can I get it verified?
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- Read more about display names and verification [here](https://support.gupshup.io/hc/en-us/articles/360012076019-How-to-get-a-verified-tick-How-will-my-display-name-show-to-end-users).
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4. How do I apply for the WhatsApp Green Tick (official business account)?
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- Follow the steps outlined [here](https://support.gupshup.io/hc/en-us/articles/360012076019-How-to-get-a-verified-tick-How-will-my-display-name-show-to-end-users)
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5. Where can I find my WABA ID?
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- Log in to your Gupshup account → go to Dashboard → open the Settings tab → your WABA ID will be listed there.
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6. What happens if the Gupshup app gets banned?
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Please refer to [Configure read receipts in Gupshup account](https://glific.github.io/docs/docs/FAQ/Configure%20read%20receipts%20in%20Gupshup%20account./) for detailed steps.
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- Your WhatsApp chatbot will stop working immediately. Please reach out to the Glific Support Team on [Discord](https://discord.gg/gYHMRGQVpT).
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If you're done with this step and want to get started with Glific, you may also [check out the onboarding steps here](https://glific.github.io/docs/docs/Onboarding/Glific%20Onboarding%20Toolkit).
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